Faqs

We appreciate you thinking of us first for your plumbing needs. We make and sell repair parts to fit faucets by many major manufacturers, but do not administer their warranties for them. For warranty parts for your faucet, you

If water is draining from the tank into the bowl when not in use or the water level in the bowl is higher than normal, the issue is likely your flush valve. Another symptom of flush valve problems is ghost flushing, which means the water level in your toilet spontaneously reduces and then fills up again without pressing the toilet handle. You need to replace the flush valve.

The flapper valve may be waterlogged and dropping too fast, resulting in a partial flush and when the bowl fills with water by itself, the flapper may not be sealing completely. You need to replace the toilet flapper.

When you hear these sounds, it may mean that the valve is not opening and closing correctly or the metal parts of the valve are loose and water is not flowing as it should. If not taken care of, the valve will probably fail. You need to replace your fill valve.

Thank you for being a member of the Danco family. At this time, you can place orders by phone, fax, or e-mail. If you need assistance with placing an order for your store, please contact your local Sales Representative or our Customer Service team at 800-523-5135.

Thank you for choosing Danco products. Many of the nuts on tank levers are reverse threaded. Try turning it the

Included with the new cartridge was a white tool that fits over the end of the stem. This tool can be used to rotate the cartridge back and forth and help break up the deposits that are holding the cartridge in place. Sometimes even this isn't enough and a special tool is needed. If that

The identification numbers on our stems, such as 3S-10H/C, 9H-8H/C, or 12F-5D, all help to determine if this stem is the correct size for you. At your local Danco retailer, you

For Items Containing Brass: Thank you for your question.

Thank you for choosing Danco products. We

Unless otherwise specified on the package or instructions, all Danco products carry a one-year limited warranty against defects in material and workmanship under normal use. During said warranty period, the product will be repaired or replaced (with the same or similar model) at Danco, Inc.'s option. Proof of purchase is required for warranty to be honored. This warranty will not apply if the product has been misused, abused or altered in any way. If a defect covered by this warranty occurs during the limited warranty period, you must call 1-800-523-5135 to receive instructions to obtain repair or replacement services. Implied warranties including that of merchantability and fitness for a particular purpose are expressly limited in duration to the one year time period of this warranty. No responsibility is assumed for any incidental or consequential damages. Some states do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This warranty gives you specific rights, and you may also have other rights which vary from state to state.

Thank you for your interest in Danco products. We do not sell directly to consumers. If your local Danco retailer does not carry a part in stock, they may still be able to special order it for you, and will receive the product in about 5-7 business days. Don

Thank you for your question. Both are 100% Silicone, and both are safe to use in potable (drinkable) water systems. They differ slightly in chemistry, making Waterproof Grease good as an installation aid for parts that won

Our faucet Bibb washers are also made of Nitrile.

Thank you for your inquiry. Danco o-rings are made of Nitrile (Buna-N), and are safe to use in temperatures ranging between -86?F and 248?F (-30?C to 120?C).

Thank you for choosing Danco products. Some stems, such as Danco #09330 (3H-10H/C)

Thank you for choosing Danco products. That little piece is called a faucet seat, and it goes into the faucet body before the stem does. It

Thank you for choosing Danco products. Those parts go into the faucet before the cartridge. The spring goes into the port the water comes in from wide end first, and the seat (the rubber piece) fits over the spring. Then the cartridge goes in. For more on this, please see our How-To guide.

You may not have done something as right as you could have. One of the most important steps in changing cartridges and stems is properly preparing the faucet for the stem by removing any mineral buildup or debris from the faucet body. It doesn

It depends on the job, but most projects can be completed using an adjustable wrench, pliers, Phillips head and flat head screw drivers. Some projects may require a seat wrench, thread tape or silicone grease.

You can do it! Our mission is to make plumbing repair accessible to the everyday homeowner. There are no parts we sell that don

Thank you for your interest in Danco products. We do not sell directly to consumers. If your local Danco retailer does not carry a part in stock, they may still be able to special order it for you, and will receive the product in about 5-7 business days. Don

Thank you for being a member of the Danco family. At this time, you can place orders by phone, fax, or e-mail. If you need assistance with placing an order for your store, please contact your local Sales Representative or our Customer Service team at 800-523-5135.

You can do it! Our mission is to make plumbing repair accessible to the everyday homeowner. There are no parts we sell that don

It depends on the job, but most projects can be completed using an adjustable wrench, pliers, Phillips head and flat head screw drivers. Some projects may require a seat wrench, thread tape or silicone grease.

Thank you for your question. Both are 100% Silicone, and both are safe to use in potable (drinkable) water systems. They differ slightly in chemistry, making Waterproof Grease good as an installation aid for parts that won

Thank you for choosing Danco products. We

You may not have done something as right as you could have. One of the most important steps in changing cartridges and stems is properly preparing the faucet for the stem by removing any mineral buildup or debris from the faucet body. It doesn

Thank you for choosing Danco products. Those parts go into the faucet before the cartridge. The spring goes into the port the water comes in from wide end first, and the seat (the rubber piece) fits over the spring. Then the cartridge goes in. For more on this, please see our How-To guide.

Thank you for choosing Danco products. That little piece is called a faucet seat, and it goes into the faucet body before the stem does. It

Thank you for choosing Danco products. Some stems, such as Danco #09330 (3H-10H/C)

Thank you for your inquiry. Danco o-rings are made of Nitrile (Buna-N), and are safe to use in temperatures ranging between -86?F and 248?F (-30?C to 120?C).

Our faucet Bibb washers are also made of Nitrile.

We appreciate you thinking of us first for your plumbing needs. We make and sell repair parts to fit faucets by many major manufacturers, but do not administer their warranties for them. For warranty parts for your faucet, you

The identification numbers on our stems, such as 3S-10H/C, 9H-8H/C, or 12F-5D, all help to determine if this stem is the correct size for you. At your local Danco retailer, you

Included with the new cartridge was a white tool that fits over the end of the stem. This tool can be used to rotate the cartridge back and forth and help break up the deposits that are holding the cartridge in place. Sometimes even this isn't enough and a special tool is needed. If that

Unless otherwise specified on the package or instructions, all Danco products carry a one-year limited warranty against defects in material and workmanship under normal use. During said warranty period, the product will be repaired or replaced (with the same or similar model) at Danco, Inc.'s option. Proof of purchase is required for warranty to be honored. This warranty will not apply if the product has been misused, abused or altered in any way. If a defect covered by this warranty occurs during the limited warranty period, you must call 1-800-523-5135 to receive instructions to obtain repair or replacement services. Implied warranties including that of merchantability and fitness for a particular purpose are expressly limited in duration to the one year time period of this warranty. No responsibility is assumed for any incidental or consequential damages. Some states do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This warranty gives you specific rights, and you may also have other rights which vary from state to state.

For Items Containing Brass: Thank you for your question.

Thank you for choosing Danco products. Many of the nuts on tank levers are reverse threaded. Try turning it the

When you hear these sounds, it may mean that the valve is not opening and closing correctly or the metal parts of the valve are loose and water is not flowing as it should. If not taken care of, the valve will probably fail. You need to replace your fill valve.

The flapper valve may be waterlogged and dropping too fast, resulting in a partial flush and when the bowl fills with water by itself, the flapper may not be sealing completely. You need to replace the toilet flapper.

If water is draining from the tank into the bowl when not in use or the water level in the bowl is higher than normal, the issue is likely your flush valve. Another symptom of flush valve problems is ghost flushing, which means the water level in your toilet spontaneously reduces and then fills up again without pressing the toilet handle. You need to replace the flush valve.